additional support IN HACKNEY
MONEY, BENEFITS AND DEBT ADVICE
This list includes a range of services, mainly in Hackney, that can offer support and advice to help you manage your finances.
You can find this and other listings here.
Local organisations
Local Organisations | National Organisations
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CITIZENS ADVICE EAST END
300 Mare Street E8 1HE
020 3855 4472 (this is not an advice line)
No appointments are at the Mare Street address. You need to go to the Hackney Service Centre, 1 Hillman Street E8 1DY on Wednesdays and Fridays, 09.30-12.30.
Demand is high so arrive early. There is plenty on information online at:
Check national CAB website for online advice and information on benefits, work, debt, housing, immigration, health etc.
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DEBT FREE ADVICE
Free advice on rent arrears, debt, council tax, utility bills, credit cards and loans.
Free helpline 0800 808 5700
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FAIR FINANCE
Offers personal loans, debt and financial advice.
If you are already struggling to pay your bills and repay other debts, you shouldn’t take on extra debt such as a personal loan – see Money Helper below.
020 8988 0627
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HACKNEY COMMUNITY LAW CENTRE
Free and independent legal advice on housing, immigration/asylum, and welfare benefits.
Legal advice line 0208 985 5236 Mon-Wed 10.00-12.00.
If you can’t get through, email admin@hclc.org.uk providing full details of your legal problem.
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HACKNEY COUNCIL - HERE TO HELP: COST OF LIVING SUPPORT GUIDE
An online guide to practical support, and how to apply for it, to help with the rising cost of living. It includes housing and rent, utility bills, help with food and groceries, community lunch clubs, local warm places, free exercise and sport etc.
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HACKNEY MONEY HUB
Run by Hackney Council to help residents who are in financial crisis. It is as a single point of access and aims to ensure that residents are claiming all the benefits they are entitled to.
To receive support from the service you need to fill out the Money Hub form (by yourself or with help from a support worker).
If you are unable to apply online, call 0208 356 3111 or visit the Hackney Service Centre at 1 Hillman Street E8 1DY to complete the referral form.
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HELP THROUGH HARDSHIP
Run by the Trussell Trust in partnership with Citizens Advice. Advisers offer support to those struggling to afford essentials like food, heating and toiletries.
Can advise on entitlement to benefits and grants, help with benefit claims and how to get emergency support.
Free advice line 0808 208 2138 Mon-Fri 09.00-17.00
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LONDON COMMUNITY CREDIT UNION
Ethical banking service offering loans, savings and current accounts.
225 Mare Street E8 3QE
Call 020 7729 9218
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SHINE
Based in Islington, offers free energy advice to Londoners. Services include fuel debt advice, information about fuel and water bill discounts, utility related benefits and home energy visits to install free energy efficiency measures.
0800 953 1221 09.00-17.00 Mon-Fri
National organisations
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BT HOME ESSENTIALS
BT offers low-cost broadband and phone plans for new and existing customers, aimed at people on Universal Credit or other means-tested benefits.
BT - 0800 800 150; EE – 0800 079 5122; Plusnet 0800 432 0200
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GAMCARE
Free information, support and advice for anyone harmed by gambling.
Helpline 0808 8020 133 Line open 24hrs a day
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MENTAL HEALTH AND MONEY ADVICE SERVICE
Clear, practical advice and support for people experiencing issues with mental health and money.
Online service only.
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MONEY SAVING EXPERT (MARTIN LEWIS)
Help with debt, household bills, loans, credit cards and lots more.
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NATIONAL DEBTLINE
Freephone 0808 808 4000
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NATIONAL ENERGY ACTION – ACTION FOR WARM HOMES
Free support service offering advice to householders on their energy bills (including water) and keeping warm and safe in their home. Also offers benefits advice
For energy advice call 0800 304 7159
For benefits advice call 0800 138 8218
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PENSION CREDIT
If you are over the state pension age and on a low income, you could be entitled to Pension Credit.
Call the free helpline
0800 99 1234 -
SSAFA (The Armed Forces Charity)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Help also available at Turn2Us – details above.
Forces Line 0800 260 6767.
General enquiries 020 7463 9200
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STEPCHANGE
Free expert debt advice and money guidance. Online support only.
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STOP LOAN SHARKS
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TAX AID
Free confidential advice on tax to people on low incomes (of £20,000 a year or less) when they haven’t been able to sort out their problems with HMRC first (0300 200 3300).
Advice help line 0345 120 3779.
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TURN2US
Helps people in financial need gain access to welfare benefits, charitable grants and other financial help, including information about grants and schemes to help you to pay your energy bills.
Call: 0808 802 2000
Mon-Fri 9am-5pm
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WATER HELP/WATER SURE
Two schemes which may save you money on your water bill:
Water Help – to see if you are eligible for a discount call 0800 980 8800
Water Sure – only if you have a water meter. To be eligible for help, you must be receiving benefits and have a medical condition that requires extra water OR you have three or more children under the age of 19 living with you. To find out more, visit the website.