OLDER PEOPLE

BT offers low-cost broadband and phone plans for new and existing customers, aimed at people on Universal Credit or other means-tested benefits.

BT - 0800 800 150; EE – 0800 079 5122;

Plusnet 0800 432 0200

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A guide to practical support and how to apply for it, to help with the rising cost of living. It includes housing and rent, utility bills, help with food and groceries, community lunch clubs, local warm places, free exercise and sport etc.

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Run by Hackney Council to help residents who are in financial crisis It is as a single point of access and aims to ensure residents are claiming all the benefits they are entitled to. It offers support in rent arrears, rent deposits, access to one-off cost of living help, Council Tax debt, help with removal costs.

To receive support from the service you need to fill out (yourself or with help from a support worker) the online Money Hub form.

If you are unable to apply online call 0208 356 3111 or visit the Hackney Service Centre 1 Hillman Street E8 1DY to complete the referral form.

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Free support service offering advice to householders on their energy bills (including water) and keeping warm and safe in their home. Also offers benefits advice.

For energy advice call 0800 304 7159 

For benefits advice call 0800 138 8218

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Based in Islington, offers free energy advice to Londoners. Services include fuel debt advice, information about fuel and water bill discounts, utility related benefits and home energy visits to install free energy efficiency measures.  

0800 953 1221 09.00-17.00 Mon-Fri

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You should receive this automatically but for more information visit:

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List of local places offering somewhere warm to sit.

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Two schemes which may save you money on your water bill:

Water Help – to see if you are eligible for a discount call 0800 980 8800.

Water Sure – only if you have a water meter.

To be eligible for help, you must be receiving benefits and have a medical condition that requires extra water OR have three or more children under the age of 19 living with you. Click the link below to find out more.

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Advice for older people on health, money, finding care, housing etc.

National advice line 0800 678 1602

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See also Age UK East London

Women-led support service for vulnerable people including a befriending service for older people with younger people as befrienders and cost of living food vouchers.

Call: 020 8088 7650

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Seeks to relieve the anxieties, problems and sometimes injustices faced by elderly and terminally ill people and their pets.

Call 01736 757 900

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Free care and bereavement counselling for people who are dealing with grief.

Helpline 0808 808 1677

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Confidential information and support to an older person or anyone concerned about an older person, who is at risk of, experiencing or recovering from any form of abuse and neglect, including financial, psychological, sexual and domestic abuse.

Helpline 0808 808 8141 Open 24/7

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Advice on care and support, money and benefits, housing, end of life, health and mobility. Check website for wide range of factsheets and advice guides. Helpline 0800 319 6789

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Offers welfare support, social and cultural activities, a lunch club (£3), and help with housing and pensions enquiries.

Drop-in centre St Thomas More Hall, 9 Henry Road N4 2LH

Helpline: 020 7428 0471 10am-4pm

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If you are over state pension age and on a low income, you could be entitled to Pension Credit.

Call the free helpline:
0800 99 1234

Government: Visit Site

Citizen’s Advice Bureau: Visit Site

Telephone befriending service for older people facing isolation, including a service specifically for LGBT+ people aged 75 and over.

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Housing, mental health and welfare advice and social support for veterans, service personnel and their families.

Forces Line: 0800 260 6767

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