additional support IN HACKNEY
general advice services
This list includes services, mainly in Hackney, that can offer support and advice on a wide range of issues including benefits advice, immigration issues, housing and legal advice. It is not comprehensive. You can find this and other lists at
https://hackney.foodbank.org.uk/get-help/additional-support-in-hackney/
GENERAL advice services
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AGE UK
Advice for older people on health, money, finding care, housing etc.
Hackney (East London) office Call 020 8981 7124 Mon-Fri 9.30am-5.30pm
National advice line 0800 678 1602, 8am-7pm every day of the year.
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CITIZENS ADVICE EAST END
300 Mare Street E8 1HE
Advice line 020 3855 4472
Mon-Fri 10am-4pm
Help through Hardship line 0808 208 2138 Mon-Fri 9am-5pm
Face-to-face appointments are available at the Hackney Service Centre, 1 Hillman Street E8 1DY on Monday, Tuesday, Thursday and Friday 10am-1pm
Check national CAB website for online advice and information on benefits, work, debt, housing, immigration, health etc.
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COST OF LIVING HUB
Access to information, financial support and advice to help manage household finances.
See also: Cost of living crisis survival guide at
www.moneysavingexpert.com/family/cost-of-living-survival-kit/
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ENGAGE HACKNEY/RIVERSIDE
Supports people aged 18 years or older, who live in Hackney (in all types of accommodation) or who are placed outside Hackney in temporary accommodation and have housing related support needs. Agencies can make referrals, or you can self-refer. Call 0345 111 0000
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HACKNEY COMMUNITY LAW CENTRE
Free and independent legal advice on employment law; debt advice; housing law; immigration, nationality and asylum law; and welfare benefits
Call 0208 985 5236 Mon-Wed 10am-12pm
For email addresses and specific advice line numbers visit Contact page of website
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HACKNEY COUNCIL – HERE TO HELP
A guide to practical support, and how to apply for it, to help with the rising cost of living. It includes housing and rent, utility bills, help with food and groceries, community lunch clubs, free exercise and sport etc.
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HACKNEY MIGRANT CENTRE
Free legal advice for refugees, asylum seekers and other migrants to help clarify rights and options relating to immigration, housing and health. Priority is given to those who are destitute, homeless or on a low income. To access help, you need to complete an online enquiry form. You will then be contacted and may then be invited to attend their Wednesday service where a fuller needs assessment will be made. An interpreter is arranged if you need another appointment. At both appointments you will be offered a free lunch.
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HACKNEY MONEY HUB
Run by Hackney Council to help residents who are in crisis and experiencing financial distress. It is as a single point of access and aims to ensure that residents are claiming all the benefits they are entitled to. It incorporates Discretionary Housing Payments; Hackney Discretionary Crisis Support Scheme; and Council Tax Reduction Discretionary Hardship Scheme.
To receive support from the service you need to fill out (yourself or with help from a support worker) the Money Hub form:
If you are unable to apply online, call 0208 356 3111 or visit the Hackney Service Centre to complete the referral form. Once you have submitted your form you will get a call back within a week, with the option of an appointment, to discuss your case.
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HOXTON TRUST
156 Hoxton Street, N1 6SH
For free legal advice on welfare rights, housing, employment, homelessness and debt. Check website for drop-in service which is held in their office and at selected GP surgeries.
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MRS INDEPENDENT LIVING
Provides a range of services to support people to stay in their home, including advice on making home adaptations, help for hoarders, providing home safety checks, digital confidence and home based exercise tuition and strength and balance classes. Also runs Hackney Dudes, a social club for men (07957 432098).
Call 0330 380 1013
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OFF CENTRE
Offers free counselling, art therapy, advice and information service for young people aged 16-25 in City & Hackney. Runs an LGBTQI+ youth group. Sessions are run Mon-Fri; check the website for these and for drop-ins Call 020 8986 4016 or Email OffCentre@family-action.org.uk
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PRAXIS
Free immigration advice over the phone.
Call 0207 749 7608/7605 on Wed 2pm-4pm or Thurs 10am-12.30pm.
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RIGHTS OF WOMEN
Advice and information about the law and women’s legal rights
Family law: 020 7608 1137 / Criminal law: 020 7251 8887 / Immigration and asylum: 020 7490 7689 / Sexual harassment at work 020 7490 0152 Check website for opening hours
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SHELTER
Provides information and advice on housing, homelessness, eviction, rent arrears, repairs, benefits, mortgage repossession, risk of harm in your home etc
Emergency Helpline 0808 800 4444 Open 365 days year Mon-Fri 8am-8pm; Weekends and bank holidays 9am -5pm
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SHOREDITCH TRUST
Runs a wide range of projects including health and well-being coaching for young people, long-COVID community activities, support to those affected by stroke, and support for women in pregnancy and early parenthood.
Call 0203 559 9234 or 0207 033 8500
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SSAFA (THE ARMED FORCES CHARITY)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Forces Line 0800 260 6767
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TRANSLATION/INTERPRETING SERVICES
(NB: these are examples and other services can be found online)
Tarjimly mobile app https://tarjimly.org/howitworks
Clear Voice https://clearvoice.org.uk/services/
Praxis https://www.praxis.org.uk/interpreting