additional support IN HACKNEY
MONEY, BENEFITS AND DEBT ADVICE
This list includes a range of services, mainly in Hackney, that can offer support and advice to help you manage your finances.
You can find this and other listings here.
Local organisations
Local Organisations | National Organisations
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CITIZENS ADVICE EAST END
300 Mare Street E8 1HE
Advice line 020 3855 4472
Mon-Fri 10am-4pm
Help through Hardship line 0808 208 2138 Mon-Fri 9am-5pm
Face-to-face appointments are available at the Hackney Service Centre, 1 Hillman Street E8 1DY on Monday, Tuesday, Thursday and Friday 10am-1pm
Check national CAB website for online advice and information on benefits, work, debt, housing, immigration, health, etc.
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DEBT FREE ADVICE
Free advice on rent arrears, debt, council tax, utility bills, credit cards and loans.
Free helpline 0800 808 5700
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FAIR FINANCE
Offers personal loans, debt and financial advice.
If you are already struggling to pay your bills and repay other debts, you shouldn’t take on extra debt such as a personal loan – see Money Helper below.
020 8988 0627
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GUIDE FOR NEWLY GRANTED REFUGEES AND THOSE WITH NO RECOURSE TO PUBLIC FUNDS (NRPF)
GUIDE FOR NEWLY GRANTED REFUGEES AND THOSE WITH NO RECOURSE TO PUBLIC FUNDS (NRPF)
Hackney Council has produced a guide to what help and services you are entitled to in Hackney.
Search Google for ‘Hackney Guide NRPF’.
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HACKNEY COMMUNITY LAW CENTRE
Free advice from experienced solicitors and case workers on debt, housing and employment law, welfare benefits, immigration, nationality and asylum law.
Advice line 0208 985 5236
Mon-Wed 10am-12pm.
Email admin@hclc.org.uk
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HACKNEY COUNCIL - HERE TO HELP
A guide to practical support, and how to apply for it, to help with the rising cost of living. It includes housing and rent, utility bills, help with food and groceries, community lunch clubs, free exercise and sport etc.
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HACKNEY MONEY HUB
Run by Hackney Council to help residents who are in crisis and experiencing financial distress. It is as a single point of access and aims to ensure that residents are claiming all the benefits they are entitled to. It incorporates Discretionary Housing Payments; Hackney Discretionary Crisis Support Scheme; and Council Tax Reduction Discretionary Hardship Scheme.
To receive support from the service you need to fill out the Money Hub form (by yourself or with help from a support worker).
If you are unable to apply online, call 0208 356 3111 or visit the Hackney Service Centre to complete the referral form. Once you have submitted your form you will get a call back within a week, with the option of an appointment, to discuss your case.
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HACKNEY SHINE
Provides a range of support for people aged over 65, people with respiratory and cardiovascular ill-health, disabled and housebound residents, and low-income families with children under five.
Can help with bills and energy saving advice, warm home discount, free home energy visits; DWP benefits checks; help with utility debt; Thames Water discounts; handyperson service; help to report repairs.
Check website for everything they can help with or call 0800 281 768 (referrals only).
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LONDON COMMUNITY CREDIT UNION
Ethical banking service offering loans, savings and current accounts.
225 Mare Street E8 3QE 020 7729 9218
National organisations
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BRITISH GAS ENERGY TRUST
Independent charitable trust to support families and individuals facing financial hardship and energy debt. You don’t have to be a British Gas customer.
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BT HOME ESSENTIALS
BT offers low-cost broadband and phone plans for new and existing customers, aimed at people on Universal Credit or other means-tested benefits.
BT - 0800 800 150; EE – 0800 079 5122; Plusnet 0800 432 0200
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FUEL BANK FOUNDATION
If you are having difficulty paying for heat, light and/or power contact them for practical help and advice.
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GAMCARE
Free information, support and advice for anyone harmed by gambling.
Helpline 0808 8020 133 Line open 24hrs a day
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LIGHTNING REACH
Online help to find and apply for financial support.
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MENTAL HEALTH AND MONEY ADVICE SERVICE
Clear, practical advice and support for people experiencing issues with mental health and money.
Online service only.
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MONEY SAVING EXPERT (MARTIN LEWIS)
Debt problems – what to do and where to get support.
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NATIONAL DEBTLINE
Freephone 0808 808 4000
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NATIONAL ENERGY ACTION – ACTION FOR WARM HOMES
Free support service offering advice to householders on their energy bills (including water) and keeping warm and safe in their home. Also offers benefits advice
0800 304 7159 Mon-Fri 10am-12pm
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PENSION CREDIT
If you are over the state pension age and on a low income, you could be entitled to Pension Credit.
Call the free helpline
0800 99 1234 -
SSAFA (The Armed Forces Charity)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Help also available at Turn2Us – details above.
Forces Line 0800 260 6767.
General enquiries 020 7463 9200
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STEPCHANGE
Free expert debt advice and money guidance. Online support only.
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STOP LOAN SHARKS
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TAX AID
Free confidential advice on tax to people on low incomes when they haven’t been able to sort out their problems with HMRC first (0300 200 3300).
Advice help line 0345 120 3779.
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TURN2US
Helps people in financial need gain access to welfare benefits, charitable grants and other financial help, including information about grants and schemes to help you to pay your energy bills.
Call: 0808 802 2000
Mon-Fri 9am-5pm
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WARMER HOMES LONDON
To apply for free heating, insulation and ventilation improvements for low-income Londoners who own their own homes or rent privately.
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WATER HELP/WATER SURE
Two schemes which may save you money on your water bill:
Water Help – to see if you are eligible for a discount call 0800 009 3652
Water Sure – only if you have a water meter. To be eligible for help, you must be receiving benefits and have a medical condition that requires extra water OR you have three or more children under the age of 19 living with you. To find out more, visit the website.