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Visiting a foodbank

You will be welcomed by volunteers to discuss your needs and prepare your food parcel.

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CORONA VIRUS UPDATE:

Hackney Foodbank is open.

We are still supporting people with emergency food at Hackney Foodbank and will do for as long as is possible.

Service will continue at our established centres for the time being.  However, in light of the coronavirus, and to minimise risk, both to our volunteers and to clients, we have temporarily changed to an “at-the-door” service.

To help make this new approach run as smoothly as possible, we ask clients to:

– queue up outside of the premises instead of coming inside
– keep a distance of 2 metres between each other
– respect the numbering system
– leave promptly once the food parcels have been handed over

At present the parcels are pre-packed vegetarian parcels and there will be no opportunity to request exchanges.

We thank you for your understanding and co-operation in difficult times.

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voluteer chatting to client over tea and biscuits

 

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will offer you a warm drink and a biscuit. They will also be available if you would like to have a chat. Your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.

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