MONEY, BENEFITS AND DEBT ADVICE
This list includes a range of services, mainly in Hackney, that can offer support and advice to help you manage your finances. You can find this and other listings at https://hackney.foodbank.org.uk/get-help/additional-support-in-hackney/
Contact details for a range of help and advice, from rescheduling rent and mortgage payments to accessing training to improve your chances of getting a job.
Mon-Fri 09.00-17.00 020 8356 3000
For help with fuel bills, you can apply for a maximum of 2 fuel vouchers from the Council 020 3855 4472, Mon-Fri 10.00-12.00 and 14.00-16.00am or text ‘Help’ to 07860041410
DEBT FREE LONDON
Free advice on rent arrears, debt, council tax, utility bills, credit cards and loans.
Free helpline 0800 808 5700
CITIZENS ADVICE HACKNEY
Free advice on a range of issues including benefits, consumer problems, employment issues, housing problems, legal issues, debt advice, relationship, family and personal problems as well as tax and utility related topics.
Due to Covid-19 no longer giving face to face advice.
Debt line 0800 240 4420
Help through Hardship free help line 0808 208 2138
or call 020 3855 4472 / 020 8525 6350 Mon-Fri 10.00-12.00 and 14.00-16.00
CHRISTIANS AGAINST POVERTY
Free debt counselling and support for addictive behaviours. You do not have to be a Christian to access their services.
Helpline 0800 328 0006 https://capuk.org/
Provides a range of support for people aged over 65, people with respiratory and cardiovascular ill-health, disabled and housebound residents, and low income families with children under five. Can help with bills and energy saving advice, warm home discount, free home energy visits; DWP benefits checks; help with utility debt; Thames Water discounts; handyperson service; help to report repairs. Check website for everything they can help with or call 0800 281 768
HACKNEY COMMUNITY LAW CENTRE
If you have a debt or consumer dispute not involving council tax or housing benefit, you can receive help through their ‘Dalston Pop-up’ free legal advice service on 020 7633 4531 (leave a message with your name and contact details). The Centre can also give advice on employment, asylum and immigration, housing, and welfare benefits.
Offers personal loans, debt and financial advice 0208 988 0627
(If you are already struggling to pay your bills and repay other debts, you shouldn’t take on extra debt such as a personal loan – see Money Helper below)
020 988 0627
SUPPORT SERVICES IN HACKNEY
Comprehensive list of voluntary and community support in the borough.
Helps people in financial need gain access to welfare benefits, charitable grants and other financial help, including information about grants and schemes to help you to pay your energy bills. https://www.turn2us.org.uk/
0808 802 2000 Mon-Fri 09.00 – 17.00
MONEY ADVICE TRUST
Free independent debt advice service.
Runs the National Debtline and Business Debtline
0808 808 4000 Mon-Fri 09.00-20.00; Sat 9.30-13.00
Impartial and free advice and signposting to agencies that can help you.
0330 055 2902 Mon-Fri 08.00-20.00
MENTAL HEALTH AND MONEY ADVICE SERVICE
Clear, practical advice and support for people experiencing issues with mental health and money. Online service only.
NATIONAL ENERGY ACTION WARM AND SAFE HOMES (WASH) HELPLINE
Free support service offering advice to householders on their energy bills (including water) and keeping warm and safe in their home. Also offers benefits advice
0800 304 7159 Mon-Fri 10.00-12.00
Free information, support and advice for anyone harmed by gambling.
Helpline 0808 8020 133 Line open 24hrs a day
NATIONAL DEBT ADVICE
Government service that can help you find out if you qualify for debt support.
0161 640 0401
SSAFA (The Armed Forces Charity)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Forces Line 0800 260 6767.
General enquiries 020 7463 9200
WARM HOME DISCOUNT SCHEME
Advice on how to a one-off discount on your electricity bill between October and March – you can apply from 18 October 2021. There are 2 ways to qualify for the Warm Home Discount Scheme – if you get the Guarantee Credit element of Pension Credit or if you are on a low income and meet your energy supplier’s criteria for the scheme. The dijscount does not effect your cold weather payment or winter fuel payment. Helpline 0800 731 0214, Mon-Fri, 08.00 – 18.00
BT has launched a broadband and phone ‘social tariff’ (£15 a month) aimed at people on Universal Credit or other means-tested benefits. Details of this and of other providers’ special deals are at
Provides free or subsidised travel for many people like job seekers and school children. https://tfl.gov.uk/fares/free-and-discounted-travel