This list includes a range of services, mainly in Hackney, that can offer support and advice on a wide range of issues relating to mental health either for you, a family member or someone you know. You can find this and other lists at https://hackney.foodbank.org.uk/get-help/additional-support-in-hackney/
Always ring first, since many of these services offer telephone support only and are closed to personal visits. This list does not cover every advice service; it is just a selection.
If you or someone you know is experiencing mental health problems, contact your GP first – they can refer patients for social care support.
NHS ‘111’ (24 hours a day)
This is the best number to call if you can’t get in contact with anyone at your GP Surgery. In an emergency you can also go to A&E.
CITY AND HACKNEY 24 HOUR MENTAL HEALTH CRISIS LINE
If you need urgent help with your mental health. Call 0800 073 0006
WALK IN CRISIS CAFÉ
Raybould Centre, Homerton Row, E9 6SR
Safe and supportive place for anyone struggling and not coping with life.
Mon-Fri 18.00-21.00; Sat 12.00-16.00 Ring first to check if open 073937 62366
For people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It can also support family, friends and people who support someone with mental health issues.
07508 842 688
MIND IN HACKNEY
As well as helping you with mental health issues, can offer advice on welfare benefits, housing and employment. Services also include:
Steps Ahead – for adults aged 18-25 who have been out of work or training for over a year due to mental health difficulties who want to find work or training
Universal Credit advice service – help throughout every step of the process from making the initial claim to disputing incorrect decisions made by the Dept for Work and . Call 0208 985 4239 Check website for opening times.
NHS talking therapy for adults living in Hackney and registered with a GP. Can help with a wide range of worries, common mental health problems and emotional difficulties. You can refer yourself online at
Mental health services for the Black community of Hackney.
Call 07554 451296 or 07515 575664, Mon/Thurs/Fri 10.00-13.00 and 14.00-17.00; email [email protected] or fill out a referral form at https://iriemind.org
Provides culturally aware counselling, emotional and practical support for African, Caribbean and mixed heritage children, young people (aged 9-25) and their families. You can self-refer or be referred by CAMHS, Children and Adult Social Care, a GP, education providers or a voluntary or community organisation. The website has a range of online videos on issues such as moving to secondary school, and managing anxiety and emotions. Currently offering telephone or online support only.
020 8986 4016 email [email protected]
Offers free online self-care courses to help build resilience and mindfulness skills and to address some of the unique mental health needs and experiences of LGBTQI+ people. Also run monthly online sessions and has a list of other specific services and projects in London.Email [email protected]
TURNING POINT CITY AND HACKNEY RECOVERY SERVICE
Support for people who would like help with their drug and alcohol use.
YOUNG HACKNEY SUBSTANCE MISUSE SERVICE
Confidential advice and referral line for young people aged 6 – 25.
020 8356 7377 Monday-Friday 09.00 – 21.00 or you can self-refer online
Offers a counselling, art therapy, advice and information service for young people aged 16-25 in City & Hackney. Currently no face to face services but for general advice and information; to arrange a telephone drop-in support session; or to access their LGBTQI youth group and counselling service (Project Indigo) call 020 8986 4016
Support for children and young people’s emotional health and wellbeing – including suicidal thoughts, abuse or assault, self-harm, bullying and relationship issues and issues arising from the impact of coronavirus. The website has loads of information, but for urgent help, 24/7, Text YM to 85258.
Parent’s helpline, Mon-Fri, 09.30-16.00 0808 802 5544
SSAFA (THE ARMED FORCES CHARITY)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Forces Line 0800 260 6767.
General enquiries 020 7463 9200
PAPYRUS HOPELINE UK
Confidential support and advice to young people under the age of 35 struggling with thoughts of suicide and anyone worried about a young person. Open 365 days a year, 09.00-24.00 Call 0800 068 4141; text: 07860039967
Information and signposting for people thinking about suicide. How to get urgent support, plus online and local resources.
Help and support for people with eating disorders.
Helpline 0808 801 0677
Studentline 0808 801 0811
Youthline 0808 801 0711
Advice, support, recovery programmes and help for people living with phobias, OCD and any other anxiety-based disorders.
Phone line open 365 days a year 10.00-22.00
0300 772 9844
SUPPORT SERVICES IN HACKNEY
Comprehensive list of voluntary and community support in the borough.
Helpline 03444 775 774
Monday – Friday 09.30 – 17.30
Dementia UK: 0800 888 6678 Monday-Friday 09.00-21.00; Saturday – Sunday 09.00-17.00
Alzheimer’s Society: 0333 150 3456
CHILDLINE (24 hours a day)
SAMARITANS (24 hours a day)