(See also Our listing on where to get FREE FOOD)
This list includes a range of services, mainly in Hackney, that can offer support and advice on housing and homelessness. You can find this and other lists at https://hackney.foodbank.org.uk/get-help/additional-support-in-hackney/
You will need a referral to get into many hostels and night shelters. This means an agency or the Council* will need to contact the hostel on your behalf. You’re usually entitled to emergency housing if you have a priority need. This could be because you are
- aged 18-20 and spent some time in care aged 16-17
- pregnant or have dependent children living with you
- classed as vulnerable for a special reason such as a disability or serious health condition, abuse or violence, or a care history.
You must also meet immigration and residence conditions to qualify for help.
*HACKNEY COUNCIL HOUSING OPTIONS AND ADVICE
1 Hillman Street, E8 1DY Mon-Fri 09.00-17.00
Email: [email protected]
Tel: 020 8356 2929 Out of hours: 0208 356 2300
Provides information and advice on housing, homelessness, eviction, rent arrears repairs, benefits, mortgage repossession etc
Emergency Helpline 0808 800 4444 Open 365 days year Mon-Fri 08.00-20.00; Sat/Sun 09.00-17.00
Helps you to look for hostels or nightshelters and find out how you can be referred. You can filter your search by hostel referral methods to find direct access hostels.
212 Whitechapel Road E1 1BJ
Offers free food (breakfast at 08.00), showers (men’s showers Mon-Fri 08.30-11.30; women’s showers daily 06.00-11.00), hostel and night shelter advice, clothing, advice and counselling, phone charging, plus free access to medical advice, benefits advice, job club and housing advice. Day centre open 6am every day of the year, and staff on-site 24 hours a day.
CRISIS SKYLIGHT LONDON
66 Commercial Street, E1 6LT
Currently no face-to-face services. All accommodation services are by referral only.
https://www.crisis.org.uk/get-help/london/ or call 0300 636 1967
ST MUNGO’S MARE STREET
Accept referrals approved by LB of Hackney only. All referral agents must go through the local Housing Option Team first.
Referral line 020 8525 7700
CITIZENS ADVICE HACKNEY
Free advice on a range of issues including benefits, consumer problems, employment issues, housing problems, legal issues, debt advice, relationship, family and personal problems as well as tax and utility related topics.
Due to Covid-19 no longer giving face to face advice.
Help through Hardship free help line 0808 208 2138
or call 020 3855 4472 Mon-Fri 10.00-12.00 and 14.00-16.00
St Stephen’s Church, 17 Canonbury Road NI 2DF
Hot meal and other support for rough sleepers Tues 14.00-19.00 and Thurs/Fri 10.00-16.00
SPITALFIELDS CRYPT TRUST
Drop-in service for homeless people and people suffering from addictions. Food and drink; supplies of clean clothes, toiletries, shoes and sleeping bags; advice and links to shelters and other services; access to a range of health services; veterinary care for pets.
Waiting confirmation to see if services have reopened after lockdown (9/21).
SINGLE HOMELESS PROJECT
Works with single people who are homeless or at risk of homelessness.
All accommodation services are by referral only.
0204 509 8300
Provides safe temporary housing for LGBTI asylum seekers and refugees. Also gives support in obtaining a National Insurance number, registering with Universal Credit and opening a bank account.
LONDON HOMELESS INFO
Information for homeless and ex-homeless in London, including homeless day centres and soup kitchens still open for food and showers during the coronavirus lockdown. Self-help advice on how to get rehoused. https://londonhomelessinfo.wordpress.com/
HACKNEY WINTER NIGHT SHELTER
Operates seven nights a week between November and March.
You need to be referred by other homeless organisations or charities.
If you’re concerned about someone sleeping rough you can tell Street Link and they will offer help, support and advice.
0300 500 0914 There is an online form at https://www.streetlink.org.uk
19 Tudor Road, E9 7SN 020 8510 4490
Free health care, housing and welfare support for homeless people, including full health assessments, GP registration, TB screening, needle collection service, housing advice, welfare and benefits support and specialist legal advice.
Drop in for an appointment on a first come, first served basis. Open Monday/Tuesday/Thursday/Friday 09.00-17.00. Closed Wednesdays. Try to arrive by 7.15am to ensure being seen.
SALVATION ARMY HOXTON
66 New North Road, N1 6TG
3 Godfrey Place, E2 7NT
Hot meal on Fridays 11.00-12.00
Supports people aged 18 years or older, who live in Hackney (in all types of accommodation) or who are placed outside Hackney in temporary accommodation, and have housing related support needs. Agencies can make referrals or you can self-refer. You also need to fit into a particular category such as having learning difficulties, being homeless, a refugee, an older person, having a physical or mental disability, being placed in temporary accommodation by LBH, being an offender or ex-offender etc. Full list at
Call 0800 953 4044 or email [email protected]
For LGBTQ+ people in housing need, with medium support needs. Now running virtual appointments. Help and advice line Freephone 0800 050 2020 Mon-Fri 09.30-16.30
PETER BEDFORD HOUSING ASSOCIATION
Housing for single people aged 18-65 who are homeless or living in inappropriate or insecure accommodation, and those with mental health issues or learning disabilities.
If you already access support from an agency such as an advice centre or substance misuse agency, you can ask them to make a referral for you or if you have a local connection to Hackney you can ask the Hackney Housing Advice Centre (see above) to refer you. To find out more about being referred, email [email protected] or call 020 3815 4100
Provides a range of support for people aged over 65, people with respiratory and cardiovascular ill-health, disabled and housebound residents, and low income families with children under five. Can help with bills and energy saving advice, warm home discount, free home energy visits; DWP benefits checks; help with utility debt; Thames Water discounts; handyperson service; help to report repairs. Check website for everything they can help with or call 0800 281 768
SSAFA (The Armed Forces Charity)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Forces Line 0800 260 6767.
General enquiries 020 7463 9200 https://www.ssafa.org.uk/get-help
SUPPORT SERVICES IN HACKNEY
Comprehensive list of voluntary and community support in the borough.