GENERAL ADVICE SERVICES
This list includes services, mainly in Hackney, that can offer support and advice on a wide range of issues including benefits advice, immigration issues, housing and legal advice . You can find this and other lists at
Always ring first, since during the pandemic many of these services offer telephone support only and are closed to personal visits. This list is not comprehensive.
CITIZENS ADVICE HACKNEY
Free advice on a range of issues including benefits, consumer problems, employment issues, housing problems, legal issues, debt advice, relationship, family and personal problems as well as tax and utility related topics.
Due to Covid-19 no longer giving face to face advice.
Help through Hardship free help line 0808 208 2138
or call 020 3855 4472 Mon-Fri 10.00-12.00 and 14.00-16.00
Supports people aged 18 years or older, who live in Hackney (in all types of accommodation) or who are placed outside Hackney in temporary accommodation, and have housing related support needs. Agencies can make referrals or you can self-refer. You also need to fit into a particular category such as having learning difficulties, being homeless, a refugee, an older person, having a physical or mental disability, being placed in temporary accommodation by LBH, being an offender or ex-offender etc. Full list at
Call 0800 953 4044 or email [email protected]
HACKNEY COMMUNITY LAW CENTRE
Free and independent legal advice on employment; housing; asylum and immigration; and welfare benefits 0208 985 5236 Mon-Fri 11.00-15.00
HACKNEY MIGRANT CENTRE
Free advice and casework on: immigration; homelessness and insecure housing, including destitution cases with no recourse to public funds and asylum support; poverty relief, including food bank vouchers, grants etc. To book an appointment call 07961 014182 between 10am and 11.30am, on Mondays only. During the call they will give you an appointment for a face-to-face assessment which will be in Stoke Newington on Wednesday of the same week. The phone line is usually very busy and will remain open only until all appointments are booked for that week. They prioritise supporting those who are unable to pay independently for legal advice and may not be able to offer everyone who phones an appointment.
Provides information and advice on housing, homelessness, eviction, rent arrears repairs, benefits, mortgage repossession etc
Emergency Helpline 0808 800 4444 Open 365 days year Mon-Fri 08.00-20.00; Sat/Sun 09.00-17.00
CLAPTON COMMUNITY DROP-IN CENTRE
Round Chapel, 2 Powerscroft Road, E5 0PU
Wide range of support including rent issues, processing benefits claims, using IT to apply for jobs and enabling access to foodbanks. Open Sundays (14.30-16.30 includes free meal) and Wednesdays 13.00-15.30. https://theroundchapel.org.uk/whats-on/
Advice and support for migrants and refugees. Free immigration advice over the phone on Wed 14.00-16.00 and Thurs 10.00-12.30 020 7749 7608 and 020 7749 7605
Offers free counselling, art therapy, advice and information service for young people aged 16-25 in City & Hackney. Runs an LGBTQI+ youth group. Currently no face to face services but for general advice and information, to arrange a telephone drop-in support session call 020 8986 4016
156 Hoxton Street, N1 6SH
For free legal advice on welfare rights, housing, employment, homelessness and debt call 020 7613 4174 and leave a message.
Offers a wide range of services including support for pregnant women and young families (Bump Buddies), support for people with long-term health conditions, stroke support, meal deliveries (Community Table), free activities to help you get out, meet people and have some fun (Community Connections), and a referral service to signpost you to other agencies offering advice.
020 7033 8500
HACKNEY CHINESE COMMUNITY SERVICES
28 Ellingfort Road, E8 3PA 020 8986 6171
Services include health advocacy, welfare advice, a lunch club for older members, classes, outings and events. You need to pay £10 a year to access their services.
NORTH LONDON MUSLIM COMMUNITY CENTRE
66 Cazenove Road, N16 Telephone 020 8806 1147 (Extension 2)
Runs a nursery, children’s centre, youth service, lunch club for older people, and advice and advocacy service on welfare benefits, housing, debt etc
Drop-in service Mon, Wed, Fri; appointment only Tues/Thurs 14.00-18.00
Advice for older people on health, money, care, housing etc.
East London office 020 8981 7124 Mon-Sun 09.00-18.00
National advice line 0800 055 6112, 08.00-19.00 every day of the year.
MRS INDEPENDENT LIVING
Provides a range of services, particularly for older people, for those with disabilities or mental health issues. Help includes advising on making home adaptations, providing home safety checks and exercise classes to help prevent falls.
0330 380 1013
Confidential information and support to an older person or anyone concerned about an older person, who is at risk of, experiencing or recovering from any form of abuse and neglect, including financial, psychological, sexual and domestic abuse.
Helpline 0808 808 8141
RIGHTS OF WOMEN
Advice and information about the law and women’s legal rights
Family law: 020 7608 1137
Criminal law: 020 7251 8887
Immigration and asylum: 020 7490 7689
Sexual harassment at work 020 7490 0152
Check website for opening hours https://rightsofwomen.org.uk/
Provides a range of support for people aged over 65, people with respiratory and cardiovascular ill-health, disabled and housebound residents, and low income families with children under five. Can help with bills and energy saving advice, warm home discount, free home energy visits; DWP benefits checks; help with utility debt; Thames Water discounts; handyperson service; help to report repairs. Check website for everything they can help with or call 0800 281 768
SSAFA (THE ARMED FORCES CHARITY)
Housing, mental health and welfare advice and social support for veterans, service personnel and their families. Forces Line 0800 260 6767.
General enquiries 020 7463 9200
Offers a range of services, from grants and training to housing and social events, to Scottish children and families, older people and working-age adults living in London.
Helpline 0800 652 2989 email [email protected]
SUPPORT SERVICES IN HACKNEY
Comprehensive list of voluntary and community support in the borough.
(nb these are not recommendations; other services can be found online)
Clear Voice https://clearvoice.org.uk/services/
Language Line Solutions https://www.languageline.com/uk
Kurdish & Middle Eastern
Women’s Organisation http://www.kmewo.com/general-advice-signposting/