ADVICE SERVICES FOR MIGRANTS, REFUGEES AND ASYLUM SEEKERS
(See also our list on Culturally Specific Organisations)
This list includes services, mainly in Hackney, that offer support and advice on a wide range of issues relating to individuals and families who are seeking help either with their immigration status or with their housing, finances etc. You can find this and other lists at
AFGHANISTAN INFORMATION AND SUPPORT
Help with family tracing, applying for visas, resettlement, how to help.
HACKNEY MIGRANT CENTRE
Free advice and casework on: immigration; homelessness and insecure housing, including destitution cases with no recourse to public funds and asylum support; poverty relief, including food bank vouchers, grants etc. To book an appointment call 07961 014182 between 10am and 11.30am, on Mondays only. During the call they will give you an appointment for a face-to-face assessment which will be in Stoke Newington on Wednesday of the same week. The phone line is usually very busy and will remain open only until all appointments are booked for that week. They prioritise supporting those who are unable to pay independently for legal advice and may not be able to offer everyone who phones an appointment.
MIGRANT CHILDREN’S PROJECT
Free and confidential legal advice on the rights of migrant children and young people and issues affecting them. Offers one-off advice only; cannot take on legal cases. Produces over 30 fact sheets on issues including UASC leave, claiming asylum as a child, the age assessment process, child trafficking and family tracing.
TOGETHER WITH MIGRANT CHILDREN
Offers advice to children, young people and their families on issues such as housing, welfare, poverty, difficulties accessing public services like schools and support for young children, knowing your rights, and family support (but does not provide immigration advice). https://togethermigrantchildren.org.uk/
Call 01865 528 658 or email [email protected]
If the phone is busy, leave a message and someone will get back to you.
Provides advice for migrant families facing homelessness and extreme poverty.
Call 07963 509 044 or email [email protected] to make an appointment.
Leave a message with your name and number. You will only be called back on Tuesdays and Thursdays but you can leave a message on any day.
Advice line for advisers 07701 330 016
SECTION 17 SUPPORT: A GUIDE FOR FAMILIES
Section 17 support is support available to children and their families under the Children Act 1989. Different kinds of support can be provided (eg accommodation and/or financial support), depending on your circumstances. This guide, put together by Project 17, is intended as a practical resource, with tips for people who need support from social services but do not know how to prepare and what to expect. It should not replace specialist advice, especially if your case is complex.
KANLUNGAN FILIPINO CONSORTIUM
Support for Filipino, Indonesian and Vietnamese migrants with restricted and/or no access to recourse to public funds, including groceries and essentials. Services include support for victims of gender violence, exploitation, employment, immigration, mental health and wellbeing, advice and referrals.
0203 893 1871
Free support for refugees and asylum seekers in finding employment. Also offer English language courses, help with writing a CV etc. They are looking for more Pashto, Dari and Farsi speaking volunteers to support Afghan citizens.
020 4541 0155 email [email protected]
RED CROSS REFUGEE CASEWORK TEAM
Give out food parcels to destitute asylum seekers and refugees. Referrals only.
Call 020 7704 5670 and leave a message.
CITIZENS ADVICE HACKNEY
Free advice on a range of issues including benefits, consumer problems, employment issues, housing problems, legal issues, debt advice, relationship, family and personal problems as well as tax and utility related topics.
Due to Covid-19 no longer giving face to face advice.
Help through Hardship free help line 0808 208 2138
or call 020 3855 4472 Mon-Fri 10.00-12.00 and 14.00-16.00
HACKNEY COMMUNITY LAW CENTRE
Free and independent legal advice on employment; housing; asylum and immigration; and welfare benefits 0208 985 5236 Mon-Fri 11.00-15.00
Services include asylum support, victims of slavery and trafficking support, and refugee resettlement.
Free asylum helpline 0808 8010 503 (365 days a year, 24 hours a day)
Advice and support for migrants and refugees. Free immigration advice over the phone on Wed 14.00-16.00 and Thurs 10.00-12.30 020 7749 7608 and 020 7749 7605
IMECE WOMEN’S CENTRE
Support for Turkish, Kurdish, Cypriot Turkish women and Black, Asian, refugee and migrant women experiencing financial and emotional abuse, stalking, harassment, rape and other sexual abuse, harmful practices (namely forced marriage, so-called ‘honour-based’ violence and FGM), as well as trafficking for sexual exploitation and prostitution. Currently offering phone support only.
0207 354 1359 Mon-Fri 09.30 – 17.30
NOTRE DAME REFUGEE CENTRE
Immigration Advice Line 0207 440 2669
Mondays 10.30-12.30; Wednesdays and Fridays 10.30-13.30
REFUGEE WOMEN’S ASSOCIATION
Print House, Ashwin Street, E8 3DL
Advice and guidance in confidence to refugee, migrant and asylum-seeking women, including immigration advice, English language courses, access to further and higher education, re-qualification as health professionals, advocacy on family law and domestic violence. Phone 0207 923 2412 https://refugeewomen.org.uk/contact
RIGHTS OF WOMEN
Advice and information about the law and women’s legal rights
Family law: 020 7608 1137
Criminal law: 020 7251 8887
Sexual harassment at work 020 7490 0152
Immigration and Asylum advice 020 7490 7689; Mon/Thurs 10.00-13.00/14.00-17.00
Non-legal professionals advice 020 8138 8028
(opening times will increase in autumn 2021)
SANTE REFUGEE MENTAL HEALTH ACCESS PROJECT
Advocacy and befriending for vulnerable refugees and asylum seekers, particularly those with mental health issues.
Call 020 7482 2903 or email [email protected]
Information and advice on the asylum process, claiming asylum, getting support whilst you claim asylum, and support if you are homeless. Email their London Asylum Crisis Project:
NHS HEALTHY START
If you are pregnant or have children under the age of 4 and you are on benefits (this includes people legally living in the UK but without settled status and with no recourse to public funds) or under the age of 18, you could qualify for free vouchers to spend on milk (including formula), fruit, vegetables and vitamins. Ask your midwife, doctor or health visitor for more information or ring the Healthy Start helpline 0345 607 6823 https://www.healthystart.nhs.uk/
E5 BABY AND CHILDREN BANK
Offers families in need essential items such as clothes, shoes, toys, books, food and baby equipment. If you need help with any of these items, talk to your midwife, family support worker, health visitor, food bank, social worker, or Children’s Centre, and ask them to refer you by emailing [email protected]
JOINT COUNCIL FOR THE WELFARE OF IMMIGRANTS
Legal advice on all areas of asylum and immigration law. Can also provide advice to detainees at Yarls’ Wood IRC and to people in prison – 020 7251 8708
Irregular migrants helpline 020 7553 7470
BAIL FOR IMMIGRATION DETAINEES
Information and signposting for people held in immigration detention
Advice line 020 7456 9750 Mon-Thurs, 10.00-12.00.
RIGHT TO REMAIN DETENTION TOOLKIT
A guide to the UK immigration and asylum system. It gives an overview of the legal system and procedures, with detailed information on rights and options at key stages, and actions you can take in support of your claim, or to help someone else.
REFUGEES AT HOME/ROOMS FOR REFUGEES
Offers accommodation in people’s homes
HAPPY BABY COMMUNITY
Welfare advice, listening and counselling for refugee women and asylum seekers who have fled from violence or traffickers and are pregnant or have a young child. Offers friendship and support, new baby bundles, English lessons and social phone calls for company.
07394 609 388 email [email protected]
For all migrants. St Mary’s Secret Garden, 50 Pearson Street (corner of Appleby Street). Offering hot meals on Sundays 12.00-14.00 1.30 – 3.30. Are not giving advice but can signpost to other organisations. Not known if they are still offering advice to migrants.
REFUGEE EDUCATION UK
Provides a range of services to help 14-25-year old asylum-seekers and refugees seeking safety in the UK to get into, stay in and do well in education.
Provides safe temporary housing for LGBTQI asylum seekers and refugees. Also gives support in obtaining a National Insurance number, registering with Universal Credit and opening a bank account.
AFRICAN RAINBOW NETWORK
Support for LGBTQI people of African Heritage including refugees and wider Black and Asian Minority ethnic groups.
Email [email protected] Call 07711285567 Mon-Fri 9.30-17.00
Modern Slavery & Exloitation Helpline – 0800 121 700 (open 24 hours a day)
MIGRANT RIGHTS NETWORK
Primarily a networking organisation for individuals and organisations. Does not give legal advice but does run workshops to increase migrants’ understanding of their rights and how to access them.
NRPF (No Recourse to Public Funds) Network
Comprehensive national network to support local councils in safeguarding the welfare of destitute families, adults and care leavers who are unable to access benefits due to their immigration status. It provides councils with information about immigration status and entitlements; benefits and housing; NHS treatment; services for children and families; legal aid; and education.
Claiming asylum in the UK.
EUROPEAN LONDONERS HUB
Online hub run by the Mayor of London’s Office dedicated to supporting EU citizens and their families – with advice on how to navigate your rights post-Brexit, residence, children and older people, accessing mental health support and much more. Available in all European languages.
Clear Voice https://clearvoice.org.uk/services/
Language Line Solutions https://www.languageline.com/uk
Kurdish & Middle Eastern
Women’s Organisation http://www.kmewo.com/general-advice-signposting/
All NHS services for coronavirus are free regardless of your immigration status in the UK. This includes coronavirus treatment and testing, even if the result is negative. NHS hospitals have been advised that no immigration checks are required for people receiving testing or treatment for COVID-19.